Frequently Asked Questions

Please read our FAQ before sending us a message.

What is your refund policy?

Making YOU Happy Is Our #1 Priority. If you do not receive your order within the estimated timeframe, if your order is defective (dead-on-arrival) or materially different from what was presented on the product page, we will refund your money. We want to provide a risk-free shopping experience and trust our customers to not take advantage of us on this offer.

When can I Request for Refund

You will have 30 days from the date you receive the product to request a refund. Once the items are received back to our warehouse a refund will be issued.

How long will delivery take?

Once our warehouse has received your order, it’ll be processed and shipped to you within 2-3 business days. If you haven’t received your package within 10-20 business days, please do not hesitate to reach out to our Customer Experience Team at support@snackphone.comand we’ll be more than happy to assist you.

How can I track my order?

Once your order has been placed, you’ll receive a confirmation email with the tracking information. You can also use to track you order.

Should you come across any issues with tracking your package, please feel free to reach out to us at, and we’ll work to resolve the issue as soon as possible.

Easy Ways To Get In Touch

Contact Us

1. E-mail (for fastest response) :

2. Phone number:

 (+234) 806-1123036


Business Hours: 9AM – 5PM

Monday through Friday